APS3: Web Services for Web Services

Kevin Bischof, Web Producer, Xavier University
Kat Hollowell, Web Designer, Xavier University


The audio for this podcast can be downloaded at http://highedweb.org/2008/presentations/aps3.mp3


[Intro Music]

Announcer: You’re listening to one in a series of presentations from the 2008 HighEdWeb Conference in Springfield Missouri.

Kat Hollowell: Just a quick background for you guys, Xavier University is a small private Jesuit university in Southwest Ohio in the Cincinnati area and it’s the home of the musketeers. Here he is right now pictured with the President of the university, Father Graham and for all of you basketball fans out there, you might remember us from the Elite Eight last year. Our website is xavier.edu. We just launched a new homepage this past August. We have over 350 websites on our server which is about 23,000 web pages and we have 165 active web editors and these could be administrative assistants, faculty members, student workers who are working on the website using our content management system.

We have about a million page views per month.

Kevin Bischof: I’m going to talk about Xavier’s web team. Xavier’s web team is located in the information resources department which is unusual for a lot of universities where you might find your web teams in your marketing department. We find that not being in the marketing department is actually beneficial to us because we are actually located with the IT staff. The IT staff is essential to the website, obviously they run our servers. So we work hand and hand in the same building and it works perfectly for us. In 2006 Xavier’s web team was two people. You may recall, last year there was a session here that our director did about building a web team. That presentation is still online on the HighEdWeb website, if you’re interested in that.

But basically - there’s Doug, our director [Laughter] and in 2008 now we have 9 people that includes Rob Liesland who just did a presentation right before us, Doug Riga -  Kaye are blocking the screen. [Laughter] Kaye Ohradzansky, Kevin Lavelle. We’ve got Bryon Wyly, Sherman Cahal and Doug Ruschman. Now that we have nine people, there’s always are meetings. We also have three talented student employees. Now the question is, web services for web services. A lot of people are coming here and thinking web services in the technical sense. There is a technical web service but basically what we’re answering here is, as a web department - web resource department, there are different things that you do want to daily basis that may take up your time. We’re going to explain some other resources that we’ve developed, ideas that we’ve come up with to save ourselves time.

It allows us to have more time with our users and less time doing those daily routine activities and basically we’re answering a need.

Kat Hollowell: OK, any given time as you all know the web services office is always inundated with projects and currently we have 16 A level projects, 11 B level projects and 21 C level projects and we designate by priority A, B and C depending on how closely they are related to university goals and enrollment goals. And we use SharePoint to manage all our projects. Here’s a screenshot of our web services project list. We have the name of the project, who’s responsible for the project and a brief description and we do weekly updates on the update section.

Kevin Bischof: To give you a little bit about Xavier’s technical background so you can understand where we coming from.

Obviously this is not the propeller head tracks. So we’re not going to be get really technical with you. But to give you an idea of the resources that we have in our hands and how we were able to use those resources to generate some of the ideas that you’ll see here. Xavier University uses an IIS server. We originally we’re on a patchy server like a lot of people are but they moved us to an IIS server. It’s been OK for us. We’re also in a Load Balance System and basically some people ask what exactly is a Load Balance System? I would tell you, if you are not on a Load Balance System please talk to your technical staff. It is very, very useful. What will happen is basically - you have two redundant servers running or even more and if one server gets inundated, crashes or has a heavy load it will start to dump that information to the other server so your users and your visitors will never see any type of outage which is perfect for us and especially when we are in that Elite Eight.

Our site traffic jumped higher than an entire year’s worth the traffic. Unbelievable and we’re able to handle that. We use ColdFusion, we moved up the ColdFusion 8 in January. It’s incredibly awesome. I know a lot of people said it was a dying technology but it really has had a rebirth with Elite is perfect. Our CMS is campus suite. It is done by a group called Innersync Studio who actually has a booth here at the session and they - Xavier has been working with Innersync Studio since 1999. It’s been a perfect relationship. They are presenting a corporate track, little plug for them tomorrow at 2:00. Campus Suite is been incredibly awesome for us and our users. As we said, we have a 165 active web editors. Every single one of those has attended training and is actively using them.

We actually have 300 web users but we say 165 active users. Some of the things about Campus Suite. Here you see one of our templates. Campus Suite allows us to have pre-generated  templates, both ones that Innersync has helped us develop and ones that we’ve done ourselves. We’ve reviewed a lot of CMS’s and this was the one we like the best because it allows us to design our own templates and have our own existing brand. Here’s some screenshots from the CMS. We have inline editing. Here is a really nice thing that we have is Page History Revisions. It allows us to roll back to previous versions. Here is a kind of news module, here is an image - Robust Image Gallery Manager. Here is a Web Gallery Manager. It also gives us sites statistics.

It allows us to know how many active pages we have, how many active sites. It also gives us recent activity. This is perfect for us as administrators. We can see that - what’s going on Xavier’s website, who’s editing pages and we’ve actually had a few instances where pages have disappeared and we’ve been able to look back the logs and help that person figure out why their site disappeared when they accidentally hit delete. Site Analytics, very, very important to web services. Most of our decisions as far as large website changes are based on our site analytics. A lot of people use Google Analytics, it’s the perfect solution. But we decide to go out and use a vendor. We worked with HPX who was once - at one point of time website story and then became -  But wait, I think it was Visual Sciences and now they are just purchased by Omniture were currently on our site, in our transition road right now to Omniture. So next year, I’ll let you know how that went.

[Laughter]

Kat Hollowell: All right. Our web services website is at xavier.edu/web and on our website we have information about us. Who we are, how we work, and we also have our web request forms and our web branding and style guide on there and we also have on the bottom right hand corner, you’ll see we have a current news and events that feeds in from the Campus Suite content management system. And we also send out a quarterly newsletter to all our campus web editors to keep them informed and updated about what’s going on with the web office, what we’re doing and we also invite them to give us feedback on what they’re doing as well. In this year, we launched Web Week 2008 which what it is, is a whole week long series of training sessions are on campus web editors.

We had a total of 19 sessions which consisted of anything from basic HTML 101 to Advance Photo Editing and how to put together photo gallery and the main part of the training session is for how to use our content management system. We had a total of 58 attendees and out of those we had 31 web masters which we gave out web master certification awards for people who complete a series of a session of required classes and it helps us to have informed editors because it makes us freeze up our time to do our jobs when they can go and edit their own web pages.

Kevin Bischof: We found that, we use to pick phone calls.

People would call in and that’s how our point to start was for a projects. We decide to go ahead and create several different forms on the Xavier’s web services web team website and the different forms that we had, basically they saved us time and frustration. They did a lot of the basic things that we did and intake. We collected all the information we needed. It also gave us a way to - we dumped that into a database and then we kind of were able to audit, how - when people call in, ask questions, keep track of projects. Some of the forms that we’ve created include a - you can see this one is the website access form. We did a web project request form, a web update request form and also a web consultation form.

Kat Hollowell: OK, our web branded style guide is also on the web services website so that people can refer to it when they are editing their own web pages and why is that important?

We don’t want our web pages to look like this  in the hands of our campus web editors. So you see here we have our web style guide. We kind of spell out all the styles that they could use right there. So they can always refer to this page and you can look under heading styles, basic web typography styles and we also have of course the web color pallet that we adapted from our print brand.

Kevin Bischof: One of the, kind of more thing that we’re proud of is our 404 page. We’ll talk a little bit about that. Basically, why a 404 page? A lot of people know that if you type in a wrong address or to view a missing page your server will give a nasty 404 page. What we suggest and a lot of people suggest using a page is a little bit descriptive. It tells the person why exactly they’ve landed on the page and why they’ve earned that error.

Some of the requirements that we’ve say and others including list of part and other blogs out there. Say, it’s important to have on your 404 page is a brief explanation of the error. It’s good to have an A to Z guide or a site index link, a search box, options to report the error whether you’re reporting to the webmaster or whatever site you’re at. And then also make that page simple. A lot of 404 pages including a lot of the default 404 pages that come with a server are very complicated. A regular user wouldn’t be able to understand some of that information on that. And kind of the good, the bad and the ugly that we found around there include this page. We like this because it’s fun but at the same time, it explains to the user why they found an error. We also have this one. This one was a flash site. This is bluedaniel.com. It’s actually wider depending on the site screen you have.

And as you land on the subway station track 404, the subway comes by and there’s movie posters for different movies that have something to do with lost, missing - I think over there, there’s - it looks like a missing children’s advertisement but it’s actually a missing webpage advertisement, very interesting. It’s kind of a simple page, kind of straight to the point. Here’s a fun one. [Laughter] This guy wants to punk you out with his 404 page.

Here’s a few university sites, few that we liked. Biola University really kind of lays out the information but then also gives you some really quick links at the bottom. I really kind of like the way that looked. There’s also Cornell University, very simple but at the same time, it gives all the resources and all those requirements that we suggest you use. University of Hawaii has a recording function on the bottom of theirs. You can just fill out their form. Take some time, fill out their form and send it in.

Also, here is a roadmap to your 404 - kind of you follow that and hopefully, you’ll find the page you are looking for. [Laughter] Now we’re getting down to the ugly. Now - you know, these are kind of neat but at the same time not very informative. Harvard University - if anyone’s here from Harvard, I’m sorry for pulling this up but denied is not a good 404.

[Laughter]

Xavier University came up with what we call a smart 404 page. This is our 404 page. I’ll explain a little bit in a minute why exactly we consider it a smart 404 page. Basically, what we do, when you - when the server finds a missing page or if you mistyped the URL, what happens in the background, and we do this in ColdFusion, is that the server will actually look for - what will happen is that the server will trigger a 404 error.

And it will take the URL that the user was looking for and it will append a 404 in front of it. And this is - all servers have some type of routine for 404, this is what IRS does. It’ll append the 404 in front of that and what we’ll do is we’ll use a script to pull out the missing folder name, so we have missing folder and then we have a XML file where we do all of our redirects. It’ll look to see - if that missing folder name exists in the XML file, so for instance, in this example, missing folder actually is located in new location. And it’ll automatically switch that person to that page. They don’t see anything, it’s seamless. What the script also will do is it will look to see if there’s a directory that exist. If the directory exists but there’s no index file, it will look for the next available file. So we try to help our user find that missing page. And for the most part, it works pretty well. If it doesn’t work, you’ll end on our 404 page.

We’ve done some of the requirements you see linked to the homepage, search box, A to Z index, information why you receive there. But we also give them two ways to alert us of this error. Kind of like that University of Hawaii page where we gave them a form. A lot of times, people - you know, they get frustrated. They say at 404, I’m out of here. We want to keep them here. We want to make it as easy as possible.

So what we’ve done, so we’ve created a ajax button up there. What that does is it make sure that the user doesn’t leave the site, they submit the button, it’s reported to us anonymously and we find it a lot of people are using that. We also have the traditional contact, the webmaster, we really don’t get that because a lot of people just like pushing that button. Here’s what happens when you after you pushed the button, it just says “thank you for taking the time to report the bad site”. I case you can’t read that at the back and then it goes in to a 404 management program that we just wrote our own.

This uses jQuery grid, very nice program for Ajax and what it does is basically it’s kind of really simple, it’s ugly because this all behind the password protected administrator background but it will give us the requested page, the reference and then we go in there and we have the date, visitor IP so we can look to see if there’s a professor who just got frustrated and just kept hitting the button over and over again and then we go through there and as there correct it we just click on the button that changes into a checked mark and then we know that we’ve corrected those.

We use our three web students, they use this the most and are really effective in going out there and looking for some of those 404 errors. Some of the statistics that we’ve had with this 404 page and January of ’08 when we launched this 404 page and then the error reporting, we were getting about 500 errors a month was average. Now we’re down to about 40 or 50. Granted, it’s a little bit different than like a corporate site where once you fix the errors you probably should never had errors again.

University site is a very organic site, you’re always going to have errors. So when I say 40 to 50. I mean that’s almost perfect in my mind because there’s always going to be more errors. Some of the other things we do at Xavier for web services kind of tips that we find are useful. With our analytics code we use a simple include for all of our analytics and then basically when a user creates a new site, we give them that code it’s on our web services web page and then they can insert it. Also if the user content management system, it’s already built in to that. They don’t have to do anything, nothing they have to do and it’s already setup and we’ll check it. We usually ask them, “hey, did you setup a new site? Let’s check to make sure analytics a running on that.”

Some of the other things that we find useful, kind of web services when we are designing and programming pages, every web like you know, platform out there ColdFusion, PHP, ASP allows you to insert some of - kind of like a mail tag in your code. So as your program in site or a program and you need to make sure it’s working as a developer we’ll put that CF mail in the for ColdFusion and what it will do is it’ll email me when someone’s has gone to the site, they’ll give me information like there was an error, these are the variables that were passed. We find it to be very helpful.

Also another thing that we have that’s really helpful is a recently updated script. With a 165 web editors editing sites all the time, I mean when we look at our logs and we see people and they’re doing sites at 4:00 am in the morning, it’s not easy to keep track of all those sites out there. Obviously, our department is more concern with those top level pages and not so much those smaller subtiered pages, different departments and so, what we’ll do is we’ll go on there and we’ll check these recently updated script.

It just list out all the different web pages when they’re updated. We’ll go on and just check them to make sure that they’re looking good and especially if something pops up in the 404 error report, we’ll make sure we’ll go in there and fix those problems. Also, we have on the Xavier homepage and the slide disappeared, I don’t know what happen to it, we’re working of the PowerPoint. We have a recently searched box - right underneath our search box and it list out different - three different key words of the most frequently searched sites. We used to do that manually. We’d go in there every week, every two weeks and change out what we thought was the most frequently searched. What we do now is we have a script basically, as the person searches it just dumps that variable, that search term into a database and we just query the database and automatically fill that out.

So when we get closer to NCAA time in March all of a sudden we’ll start to see more terms related to basketball in there. Right now we’re getting close to family weekends and we’ll probably have the bookstore link line up there and that’s really helpful. So basically now we wanted to kind of open it up to the crowd to kind of get an idea from people what kind of services, web services your team might be providing and how that helps and then also if you have any questions, we’ll also - we’ll take those now too, but we’re more interested in hearing that kind of some ideas of what other people are doing. Yeah.

Kat Hollowell:  So, I’ll tell you what we’ll do to sacrifice. That’s all right, so keywords have been put up?

Kevin Bischof: Yeah.

Kat Hollowell:  How often can I get the last configs, get those, what are those from?

Kevin Bischof: They are from searches. Anybody who does - so we use the Google search engine, it -  kind of the integration that they have. We worked that on to the site and then as the user types in a keyword search term, it’ll - we split it two ways.

We send that to Google but then we also send it to our database and we just kind of keep track of that and then we have a few keywords that we skip. Obviously, you know, if someone’s type in something and we don’t wind up on the homepage, we just put it in there. It’s kind of like our exempt list. But for the most part, we have an idea of what we’d like to see up there. So we do kind of direct them those keywords up on the top but for the most part it is kind of dynamic which is really nice.

Kat Hollowell:  Can you get those live?

Kevin Bischof: Yeah, it’s live. It’s something on Xavier’s homepage.

Kat Hollowell:  Where is that?

Kevin Bischof: It’s xavier.edu. It’s at the top. I can go back to the beginning. We have a screenshot at the very beginning of our… It usually updates about every week, I think.

Kat Hollowell:  OK, so it is.

Kevin Bischof: There you go. That’s Xavier homepage and right underneath the search box, which is in the upper right corner. Right now, it says library, kind of scrunched that. The last one’s All Card. So right now, library I think - we’re going to have to write a rule for that because library is obviously our most traversed website at Xavier. So, it’s been up there for quite a long time but right now, All Card’s up there because we have new skins on campus, that’s their ID and also their banking card and the other amenities that we offer through there and it’s really popular right now. So, students are finding out that they’re getting discounts around Cincinnati with the L-card. They’re looking that up and you had a few that you did yourself?

Kat Hollowell:  Yeah, but we did something very similar for our search which is a tagged file of all top searches. We put everything like that chronology that we don’t have, we put it out there. We do that once a month. We find that everybody wants to go for a last month but this month, for everybody out there who is really looking for it. So we’re trying to figure out to your batch, included for it live coming from that.

Kevin Bischof: We do about once a week. What we did before is we just look at our analytics. Our analytics did the most frequently searched terms. But obviously, those were really starting to - we’re always had library at top. We always had basketball part of the year, so what we’ve done is we’ve just basically filtered out some of those things. We know when they need to go up there and we’ll kind of force them up there. But for the most part, we try to let it be a little bit organic so we kind of - we don’t know what people are always searching.

Male Audience 1: Do you get a lots of hits on it?

Kevin Bischof: Yeah, they do actually. I mean we have a lot of people who search and so I think as they search and they see - oh, there’s a quick link. I could kind of go there and just get that information. So it’s - yeah, I mean not as much as the search but still frequently is, which is great. Yeah.

Male Audience 1: Are you tracking actual usage like you got your top search and like something that we did in quite a while? Are you guys tracking like it? If they click that, they go to library bookstore All Card and you actually tell that they came from a top search term or are you saying to send them to the homepage?

Kevin Bischof: Yeah, with the analytics system HBX that - or the visual sciences that we’re using to have a - the path track where you can kind of follow their path and what we’ve done in the past and I don’t think they’re up there right now. But we would put like query string on the end of that and then we could just follow that query string. So we do like All Card, that would be the URL. So xavier.edu/allcard and then “question mark”, and then “frequently searched” equals homepage. And then we’ve to follow that path all the way through to see exactly where is that going. Now we’re - like I said, we’re switching to Omniture so I’m assuming that there’s something similar to that. If not, we’re going to have that phone call with them because it’s really helpful to follow those pathings. Yeah.

Male Audience 1: [Unintelligible 26:05]

Kevin Bischof: Oh, excellent. So it’s - tonight, we link tracking program that he has. When you guys coming in the morning, are you getting a lot of links? I mean is it - OK.

Oh, sure. Yeah. Yeah, excellent. Right. You put it back in the user hands. This is great and I think if there’s anything that we find that really helps us as a web team, is whatever we can put back in our user’s hands and that’s an excellent idea, kind of giving - one of the things that we want to move forward with with our CMS is also giving our users kind of like a report of - when was the last time you updated your page? We’d like to have some type of content expire and we’ve talked with our CMS vendor and we’ve kind of narrowed down some ideas. But basically, we’re thinking like six months. If someone hasn’t done anything with their website in six months, let’s just send them an email, remind them, say “Hey! You haven’t updated your website.” We’ve got a very organic website, really needs a change. Let’s make some type of update.

And if you can’t do it yourself, maybe you’ve lost that person who updated it or, you know, you need some assistance. We’ll just give them some information on how we can either do it for him or train somebody else in that department. Yeah.

Female Audience: We use the XML file with access altering transformation from them. A lot of the similarities here - we have about 300 to 360 but only about 180 active. One of the things that we’re currently running into with the definition of what’s official and unofficial, what goes into the official look and feel as oppose with the unofficial and the question that I kind of have out of that is “How you guys handle the aspect of working with your marketing group?” Who determined your look and feel? We work very collaboratively. We don’t actually work with them in department but we work great collaboratively. They provide us what they want to look and feel. We provided the changes into the access to all the information so that it transforms right up quickly based on what they give us.

But how do you guys interface with the marketing group to get that determination until how your presence showed up? And also, another side question is, do you guys have personal webspaces? Or based on accounts and do you guys also interface with that area?

Kevin Bischof: Right.

Female Audience: Yeah. I am the web designer on the team. I’ve always been in the marketing department so this is kind of new for me being in just with the IT or IR group. I work closely with the marketing team in terms of they still drive some of the look and feel with our print pieces and then I just take that and adopt it on to the website. But what’s starting to happen now is that we get a lot of projects where we need the website up before the print pieces goes out. So now, I have to do a lot of the look and feel and I kind of work with the print designers to kind of cooperate on that and also we have a brand guide that I go off of so I wouldn’t do anything too crazy.

So it’s all under the brand look.

Kevin Bischof: We had - we were a Novell campus up until we’re transitioning off with Novell. So we had our faculty and students each had webspace. It was automatically mapped to their computer and so now, we’re starting to basically narrow down some ideas on how we can move forward now that we’re leaving Novell. And what we’ve come up with is we’re going to give students some space through AD, that’s what we’ve moved to which is a Microsoft product.

And we’re going to give students some space through that and for faculty and staff, I think we’re also going to be giving faculty and staff who is also has used our CMS to create a faculty’s area. And then that way - we found that in the past, we would give faculty sites, faculty just wouldn’t use it. For the most part, we have a few really good faculty members that know Dreamweaver really well. They’ve got awesome sites. But for the most part, faculty just didn’t utilize their space and then basically, we’re paying Novell among a yearly contract to maintain servers that people - where they would really underutilized.

So with the CMS, we can train a person in about two hours how to do everything top to bottom with their site. We’ll create the initial shell of a site in the CMS and Campusuite, give it to them and allow them to go head and head at it. We’ll check back with them maybe once every week for like two or three weeks just to see how it’s going. We’re finding a lot of faculty members who really are enjoying that. What we did as far as like managing that is we created a faculty directory and then we just do by username, voters going down from there. And it ends up being pretty good and it’s a lot more used than Novell ever was, it’s perfect for us. Yeah.

Male Audience 2: How did you handle the development of the template for those personal spaces to keep in line with the marketing mission versus giving the freedom for the faculty express themselves?

Kevin Bischof: Sure. We have a default template that we use and what we’ve done is to kind of give people a little bit more uniqueness, a little personality with their site as they can actually change the color of that template and I think we have eight colors now that they can choose from. They kind of like that because it gives them a little bit of what they see across the rest of the site but at the same time, we’re kind of keeping them in that what we’re calling our “web brand”.

And basically, when they go in there, they have the ability to - they can change text, they can add photos and everything. We’re now - we’re looking at - there’s a solution that our CMS vendor has Innersync about being able to give them a little bit more personalization with the templates. Right now, they can’t really change the fact that there’s a bar across the top of the Xavier logo. We like having that in there, we like having that consistency so - but eventually, we would like that - when we keep that logo there, we want to keep some of the parts but give them a little bit more control.

Female Audience: Is it the same with the student sites also?

[Cross-talk]

Kevin Bischof: You know we don’t touch the student sites. It’s kind of our realm. We do have and part of the Information Resources Department at Xavier, we have Information Technology Services Department and they really are the ones who work with the faculty on those sites once we’ve kind of help them transition over in the Campusuite. So they help the faculty keep them updated because there’s a lot of faculty like put up videos, kind of a syllabus and their team kind of helps them with that but they also work with the students. So they’re completely out of our hands, the student realm. But for the most part, I understand that the student’s sites only go out to students here like in the Information Services classes, anybody who - any classes where they have to create a website. That’s how they’re deploying those for now. Yeah.

Male Audience 3: I’m curious and just kind of go back to the 404 system that you’re using and ties in with a bigger picture. Are you using anything to help manage product worklogs? I saw you’ve had a system up there earlier. What kind of system are you using?

Kevin Bischof: Yeah, we use Microsoft SharePoint and I don’t remember exactly where it was in here. But basically, when we - we have the - I can’t find it but we have web forms that we showed before and web form comes and it comes into our web services coordinator. He’ll take that form, review it, maybe have a meeting with that department, then come back and then decide which is of the nine people in our department will work on that project. We have a weekly meeting which - if we don’t do weekly meeting - I mean it’s not a web service but definitely one of the best services you can do for your group. So with that weekly meeting, we’ll sit down and we’ll talk about these projects that we’re, through the intake that past week. And through SharePoint, he’ll assign the different people who will work on those projects. And then when we log on the SharePoint, which is a very - when you’re on campus, you just log on and then automatically brings you in there, you can certify your projects.

And then like Kat said, we have A-list, B-list and C-list of levels and then we’ll rank those. So obviously, when I get in in the morning, I’ll check and see what projects I’m on, how far I’m long, we can put our status on there, basically how far along they are. That’s how we keep track of those.

Male Audience 3: Are you able to let your constituents see that so it’s - you know department X and they want to know how far are you on project Y can make it in and see that kind of stuff?

Kevin Bischof: We haven’t discussed that, only because we launched SharePoint about six months ago and right now, it’s only open to our division so it wasn’t even an option. But it is certainly something that we’ve talked about and we haven’t come to a conclusion as far as for now in a kind of developmental stages of SharePoint. So we haven’t opened it up and I guess our CIO is deciding whether or not we should open it up to off campus. Yeah.

Female Audience: Question about your project prioritization, is that done solely within your team or do you go back to marketing?

You said that you did it based on university priorities or top priorities? Is there someone else who has a say?

Kevin Bischof: Our coordinator meets with the director of - kind of the e-marketing and she has a web team herself. They do alumni emails like the alumni website and then also giving website and the few other kind of alumni enrollment development areas. They have a weekly meeting and they do compare lists and they talk about where can we help you work and you help us and we do coordinate a lot of our projects with them. A lot of times we need information from them, content, or often times videos so we kind of worked with them and prioritize along with them.

And like Kat said, “Print pieces to, our big thing.” Sometimes we have had a website done the day the print piece goes out or a few days before the print piece goes out. So obviously, when person gets it in the mail, they have a website to go to. Do you have questions? Comments, everyone’s ready for lunch.

[Laughter]

Well, thank you very much for attending our session. We posted our presentation online at Xavier’s website, also it’ll be available on HighEdWeb’s website. Please, feel free to give us any questions you might have. We’d be happy to hear other ideas that you’re using or give you some pointers and some ideas of what we’re doing. So, thank you very much for attending.

[Applause]

Announcer: For more presentations from the 2008 HighEdWeb Conference visit HighEdWeb.org/2008 or sign up for our podcast and feed at HighEdWeb.org/podcast.xml

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